General Warranty Information about GRABO Products
30 DAY MONEY BACK HARD GUARANTEE
Registering your product
Types of guarantee
Nemo Power Tools prides itself on its attention to detail, the quality of its products and materials used.
Therefore, we provide this manufacturer’s warranty from the date of purchase for all Nemo Power Tools products (except for GRABO which has a non-extendable warranty of 6-months only).
You have the option of registering your Nemo Power Tools product online, which gives you the benefit of extending the manufacturer’s warranty to a full 18 months period.
If you believe you have received a defective product, or are experiencing any problems with your product, please visit our Support page.
Within the scope of this 1-Year Warranty, we will repair or replace, without charge, any defects due to faulty materials or workmanship. For warranty repair information, call +1 (702)-718-2433. This warranty does not apply if the damage was caused by normal wear and tear and/or improper usage of the tool such as water damage, dropping the tool, overloading the tool beyond its rated capacity, leaving the tool “on” while in storage or any other clear cases of user error. This warranty gives you specific legal rights, and you may have other rights which vary in certain states or provinces.
Nemo Power Tools Limited will attempt to diagnose any technical issues over the phone or via email, based on the customer’s description of the problem including videos/pictures of the faulty product sent to our technical team. In certain situations, a physical examination of the tool may be required to determine whether a technical issue falls within the scope of this 1-Year Limited Warranty.
If a physical examination of the tool is required, shipping to our Las Vegas warranty center will be covered by the customer, and return shipping will be covered by Nemo Power Tools.
WARRANTY DOES NOT APPLY TO FAILURES DUE TO:
- Freight damage.
- Misuse, overloading or accidental activation of the tool in storage.
- Damage caused by parts or accessories not obtained from an authorized dealer or not approved by Nemo Power Tools.
- Normal wear of moving parts or consumables, such as seals and filters.
This applies to only certain categories of tools. Please check with our Las Vegas Warranty Center at +1 (702)-718-2433 if your tool category is eligible.